okwwe's Privacy Policy —
Your information is safe with us
This policy explains in detail how your personal information is collected, used, and kept secure.
This Privacy Policy ("Policy") applies to all users of the okwwe platform. When you register on okwwe, play games, or use our services, you are considered to have accepted the terms of this Policy. We place the utmost importance on your privacy and are committed to protecting your information.
okwwe believes that every user's personal information is a valuable asset. That is why we keep the amount of information we collect to a minimum and use it solely for the purpose of providing you with the best service.
What information we collect
To create an account on okwwe and provide our services, we may collect the following types of information:
1.1 Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification where applicable)
- Address details
1.2 Financial Information
- bKash, Nagad, or Rocket number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
1.3 Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Date and time of site access
- Data collected through cookies and similar tracking technologies
- Gameplay history and preferences
How information is collected
okwwe collects your information through the following methods:
- Directly provided information: Information you give us at the time of registration, when updating your profile, or when contacting our support team.
- Automatically collected information: When you use our platform, certain information is automatically collected through cookies, log files, and similar technologies.
- Third-party verification services: For identity and age verification, information may be verified through trusted third parties.
- Payment processors: When a transaction is completed through bKash, Nagad, Rocket, or a bank, relevant transaction-related information is received by us.
How your information is used
okwwe uses your information only for lawful and fair purposes. The main areas of use are listed below:
3.1 Service Delivery and Operations
- Creating, managing, and securing accounts
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Providing 24/7 customer support
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access and fraudulent activity
- Verifying user identity and age (services are provided only to individuals aged 21 and above)
- Taking necessary steps to prevent money laundering
3.3 Service Improvement
- Improving platform performance and user experience
- Providing a customized gaming experience based on user preferences
- Identifying and resolving technical issues
3.4 Communication
- Sending important account-related notifications
- Sending relevant promotional information (with your consent)
- Providing information and support related to responsible gaming
Sharing information with third parties
okwwe does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Service providers: With trusted partners who provide technical, payment processing, or verification services on our behalf, operating under strict confidentiality agreements.
- Legal obligations: When required to provide information by a valid order from a competent court or authority.
- Fraud prevention: With relevant agencies to prevent fraud or criminal activity.
- Business changes: In the event of a change to okwwe's business structure (such as a merger), the new entity will adhere to the same privacy obligations.
Cookies and tracking technologies
okwwe uses cookies to improve your browsing experience and ensure the proper functioning of the platform.
5.1 Types of cookies
- Essential cookies: Essential for maintaining login sessions and security — these cannot be turned off.
- Functional cookies: To remember your language and preference settings.
- Analytical cookies: Used to review site performance.
You can manage cookies by changing your browser settings. However, disabling certain essential cookies may affect some platform functionality.
Data security practices
To ensure the security of your information, okwwe has adopted industry-standard technical and administrative measures:
- SSL/TLS encryption: Every data transmission is secured by SSL encryption, ensuring the safe exchange of information between you and our servers.
- Secure servers: Our data is stored on servers protected by firewalls and access controls.
- Limited access: Only authorized personnel who need access to your information for their specific duties can view it.
- Regular security reviews: Our systems and processes undergo regular security testing.
- Two-step verification: Two-step verification is available as an additional layer of security for account access.
Data retention period
okwwe retains your information only for as long as necessary or legally required:
- Information for active accounts is retained for the duration of the account.
- After an account is closed, certain information may still need to be retained for a specified period for legal and regulatory reasons.
- Transaction records are kept for a specified period for accounting and legal purposes.
- Once the required period has ended, information is securely deleted or anonymized.
Your rights
As a user of okwwe, you have the following rights over your own information:
- Right of access: The right to request details of what information we hold about you.
- Right to correction: The right to request correction of any inaccuracies in your information.
- Right to erasure: The right to request deletion of your information in certain circumstances (though complete deletion may not be possible where legal obligations apply).
- Right to restrict processing: The right to request that the use of your information be limited in certain circumstances.
- Right to opt out of marketing communications: The right to unsubscribe from promotional messages at any time.
- Right to data portability: The right to receive your information in a structured, commonly used format.
To exercise these rights, contact our support team. You can reach us via 24/7 live chat on the platform or by email at [email protected].
Privacy of minors
okwwe strictly provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor.
If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant information. If you become aware of a minor's account, please contact us immediately at [email protected].
International data transfers
As okwwe is an international platform, your information may in some cases be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that:
- Adequate data protection measures are in place in the receiving country.
- Contractual safeguards with third-party partners are in effect.
- Data is transferred in encrypted form.
Changes to this policy
okwwe may update this Privacy Policy as needed. For significant changes, we will:
- Note the update date at the top of the page.
- Send a notification to your registered email (for significant changes).
- Display a notification on the platform.
Continued use of the platform after a policy update will be considered acceptance of the new policy. Please review this page regularly.
Contact us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
- Live Chat: Available directly on the platform 24/7
- Email: [email protected]
- Language: Support is available in Bengali and English
We will try to respond to any of your requests as quickly as possible.